What if I need to contact customer care of if I need style or fit advice?

Please feel free to contact Customer Care by email [email protected] or by phone 1.800.401.8211 (Monday-Friday 9am to 6pm EST).


What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Amazon Pay, PayPal, and Alice and Olivia gift cards.

What is a CVN number and where is it located?

The CVN for Mastercard, Visa and Discover is located on the back of the card and is a 3 digit code. The CVN for American Express is located on the front of the card and is a 4 digit code.

When will my credit card be charged?

You will see a pending charge on your credit card statement until the item has shipped, at which point the charge will be complete.


Does A+O ship over seas?

A+O now ships to over 100 countries and territories. For a list of available shipping countries and shopping currencies, please click on the flag icon at the top of the website.


How much is shipping in the United States?

FedEx Ground is free! You can also choose FedEx 2Day for $18 or FedEx Priority Overnight for $25.

Does someone have to be at my house/apartment to sign for my order?

Orders over $500 need to be signed for.

Can I ship to a APO/FPO address?

You can ship to APO/FPO address by checking out through International Checkout from the Shopping Bag page.

How many days does delivery usually take?

US orders are processed and delivered Monday through Friday, excluding holidays. Please allow 48 hours for processing time. Orders placed before 12:00 noon EST will be processed the same day and orders placed after 12:00 noon EST will be processed the following business day. Unfortunately, we cannot be responsible for unanticipated delays.

Can I ship to a P.O. Box?

No, we do not currently ship to P.O. Boxes.

Can I expedite shipping for my order?

For the health and safety of our employees and community, we have taken extra measures to ensure this through our fulfillment activities. Due to our limited and rotating team schedules, we have removed all expedited shipping options at this time.


What is your return policy?

You can return your purchase within 21 days of delivery date for a refund. We will not accept merchandise that has been worn, altered, or washed. All tags must be attached. Alice and Olivia reserves the right to deny a refund if the merchandise does not meet return policy requirements. Final Sale items can not be returned or exchanged. Please see our full return policy here.

What if I purchased an item on sale?

Sale items may be returned but Final Sale cannot be returned or exchanged. .

Can Final Sale items be returned?

When an item is marked as Final Sale it cannot be returned or exchanged.

How do I return an item?

You can return your unworn items by visiting: Once we have received your request you will receive an email confirming your request that will also include a return label. A $7 fee will be deducted from your total refunded amount. If you would like to return your online order in store, please visit our store locator page here to find the store closest to you. In store returns are free!

When will my return be processed?

Returns are processed within 7-10 business days of package receipt and can only be issued to your original method of payment. Your banking institution may require additional days to process your refund.

Can I return in an A+O store something that I bought online?

Yes, you can return an online purchase in any of our alice + olivia stores. Plus, these returns are free!

Do you accept exchanges?

If you wish to exchange an item, please place a new order on and return your original item using the above return instructions. If you wish to exchange by phone, please call 1.800.401.8211 and we will be happy to place another order for you!

How will I know if A+O has received my return?

You will receive an email when the items you received have been received and processed in the warehouse.

Can I return items if the tag is no longer attached to the item?

We will not accept returns of any items that have the tags removed or have been visibly worn.


How can I check on the status of an order that I placed?

To check your order status log into my account. Under order history, select your current order number. From here, you can view order details, see your order status, and track your order.  To check your order status without an account, select Order Status at the bottom of the page and enter your order number and the e-mail on the order.


Will I be charged sales tax?

If you are shipping to California, Colorado, Connecticut, District of Columbia, Georgia, Illinois, New York, or Texas you will be charged sales tax. Tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax. We do not collect sales or use taxes in all states. Your purchase is not exempt merely because it is made over the internet. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

Can I order by phone?

Yes, please call Customer Care at 1.800.401.8211 and we can place an order for you.

Are all A+O items available on the website?

Not all items are shown on Please call customer care or your closest Alice and Olivia store if you would like to find a particular item.

If an item is out of stock is there a way I can be notified when it becomes available?

You can call Customer Care to find out if more of a particular item is on order.

Can I cancel or change my order once it has been placed?

Once an order has been placed we are unable to modify or cancel the order. We start processing orders immediately after they are placed to ensure they arrive as quickly as possible to you.

How can I track my order?

To check your order status please log into my account. Under order history, select your current order number. From here, you can view order details, see your order status and track your order. To check your order status without an account, select order status at the bottom of the page and enter your order number and the e-mail on the order.

Where do I enter a promo code?

Please enter your promotional code in the space provided on the Shopping Bag page and hit the “Apply” button. Promotional codes can also be added during checkout on the right hand side of the page. The value of the promotion will be applied to your order as a discount and will not appear on a line item basis.

Do you offer price adjustments?

Yes, we offer price adjustments within 7 days of your order being placed. However, please note: temporary promotions or flash sale pricing unfortunately cannot be applied to previous purchases.


What is an account and why should I register?

An Alice and Olivia account will allow you to save your shipping and billing information for faster checkout. You can create and share your Most Wanted List.  You can track orders and view your order history.

Can I place an order without registering?

Yes, you may checkout as a guest.

How do I change my email address for login?

Please sign into your account and you can edit your contact information under Account Information.

What if I can’t remember my password?

You can request a new password by going to the sign in page here and clicking on "Forgot Password."

What is ‘most wanted’?

When you set up an Alice and Olivia account you can create a Most Wanted List to store and share items that you are interested in and not yet ready to purchase. You can also share your list by email with friends and family.


What if I have a problem with an Alice Olivia product?

Alice and Olivia is happy to repair damaged merchandise that is a result of a company approved manufacturing issue within 6 months of purchase. We unfortunately, cannot handle repairs that are the result of normal wear and tear. If you believe that there is a defect in the workmanship and/or materials, please return the item to the original place of purchase. Please visit our full repairs policy here.


Can I include a gift message/have my item gift wrapped?

No, we do not offer gift messages or gift wrap at this time.

Can I pay with a gift card online?

Yes, we accept gift cards online. To check your balance, click here

Can I buy a gift card online?

Yes! We now offer the ability to purchase an E-Gift Card online. You can print an E-Gift Card yourself or have us email the recipient directly on the date you’d like it delivered.


How can I sign up to get A+O’s email newsletters?

In the top right hand corner of the website please click on “Subscribe” and fill out your name and email address.

How do I unsubscribe from emails?

You can unsubscribe from Alice Olivia emails by clicking on “Unsubscribe” in the bottom of one of our emails.

You will receive an email when the items you received have been received and processed in the warehouse.


Where can I find more information on your Sustainable products and practices?

Please click here to learn more about our Conscious Collection and here to shop the collection