Can my order be delivered internationally?
Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in more than 100 countries and territories, with support for many more coming soon. As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please click on the flag icon at the top of the website.
How will I know how much my order will cost?
To see your order total add items to your basket and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.
Are there any additional costs that will be due upon receipt of my order?
As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.
I live in the United States, can I use Borderfree to ship an order internationally but pay in US Dollars (USD)?
You can ship your order to any international destination currently supported by Borderfree and pay in U.S. dollars using a Visa, MasterCard, American Express, PayPal, or China UnionPay. This also applies if you are an American traveling or living abroad. We do not accept international credit cards for US shipments at this time.
What currencies does Borderfree support?
Currently, Borderfree supports billing in more than 60 currencies, with more being added on an ongoing basis. Please click on the flag icon at the top of the website to view all currencies we support. Once you confirm your country and currency preferences, you will be able to see products priced in your selected currency.
What payment options does Borderfree support?
Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, and China UnionPay.
When will I receive my order?
Add the desired item to your cart to get an estimated date of arrival. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.
How much does international shipping cost?
International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.
When am I billed?
Your credit card will be billed by Borderfree when your international order is shipped. Your credit card will be billed by Borderfree and your credit card statement will read “BF*Alice+Olivia” where “BF” denotes the Borderfree network.
How much duty and taxes are charged on international orders?
Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.
How can I track my international order?
You can track the progress of your international package(s) here.
Who should I contact if I have questions relating to my order after I have made a purchase?
Please contact us at firstname.lastname@example.org or 1.800.401.8211 and we will gladly assist you with any questions relating to your international order.
Can I purchase or redeem international gift cards?
Unfortunately, we do not currently support the purchase or redemption of gift cards for international orders.
What is your return policy for international orders?
If for any reason you are not satisfied with your purchase, please contact us at email@example.com or 1.800.401.8211 and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order. Our stores do not accept returns for online orders. Final Sale items cannot be returned or exchanged. Orders shipped internationally are not eligible for free returns. Return shipping and handling fees will be deducted from your refund. Original shipping fees are nonrefundable.