1231234
WANT 15% OFF YOUR FIRST PURCHASE? SIGN UP HERE

Privacy Policy

I. INTRODUCTION

We value our customers and respect your concerns about privacy. This Privacy Policy describes the types of personal information we collect on this site and in other ways discussed below, how we may use that information and with whom we may share it. The policy also describes the measures we take to protect the security of the personal information.

We may make changes to this policy from time to time. We will post updated versions of our policy on this page of our website.

We have also outlined our Terms of Use for aliceandolivia.com. By visiting aliceandolivia.com, you are accepting the policies and practices described in this Privacy Policy and our Terms of Use.

California residents, please see our California Privacy Policy for additional information about what personal information we collect about you and how we use and share your information.

II. INFORMATION WE COLLECT

Individuals may choose to provide personal information (such as name, contact details and payment information) through this website. Here are the ways you may provide the information and the types of information you may submit.

ONLINE PURCHASES : To process your purchase, we ask for information such as your name, billing and shipping address, telephone number, email address and payment card information. We use this information to process your purchase, confirm your order and deliver the items to you. If you give us permission, we also may use your contact information to communicate with you about our products, services and promotions.

MY ACCOUNT : You may choose to create an account on aliceandolivia.com in order to store billing and shipping information to utilize for faster checkout. You also may provide your birthday and gender, which we may use to personalize promotional offers if you chose to receive them. You also may create and send your Wishlist through your aliceandolivia.com account and can also use it to see the details of past purchases. When you create an account, you have the option to store your credit card information. As a result, your credit card information is stored by Sales Force Commerce Cloud, the third party that hosts our website.

EMAIL COMMUNICATIONS : You may sign up to receive electronic newsletters and promotional emails from aliceandolivia.com. To sign up, we may ask you for information such as your name, email address, postal address, telephone number, birthday, gender, shopping preferences and email preferences. We use this information to send you communications about our products and services, invitations to specials sales and events at Stores located near you, and notices of new arrivals. We also use this information to tailor our newsletters to reflect your preferences. Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us. If you do not want to receive e-mail or other mail from us, please unsubscribe by clicking the unsubscribe link at the bottom of any Alice + Olivia e-mail.

AUTOMATIC INFORMATION : We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and “web beacons” to obtain certain types of information when your Web browser accesses aliceandolivia.com. We collect items such as the IP address of the device you use to connect to the Internet and the pages accessed. We may also track certain information about the identity of the web site you visited immediately before coming to our site. We do not otherwise track any information about your use of other websites. By collecting this information, we learn how to best tailor our website to our visitors and understand what products and services you might prefer. We work with service providers that help us track, collect, and analyze this information.

SURVEYS, SWEEPSTAKES AND PROMOTIONS : You may choose to participate in surveys, sweepstakes and other promotions. If you choose to participate in these promotions, we may ask you for information such as your name, email address, postal address and telephone number. We use the information you provide to administer our contests, sweepstakes and other promotions. We also may use the information to communicate with you about our products, services and promotions, but only if you have given us your consent to do so.

ADVERTISEMENTS: We may also work with business partners that use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to our web site and your interaction with our advertising and other communications.

EMAIL TO A FRIEND OR SHARING YOUR WISHLIST: You may be able to share certain content from this website with your friends. To send information to your friends, we ask for your friends' and your email addresses. We use this information only to fulfill your request. We do not retain the information you provide in connection with these features, except to send the requested content. We will not include any other advertisements within the messages sent to your friends.

CUSTOMER SERVICE: If you communicate to our customer service team by email or by phone, we may ask you for information such as your name, email address, zip code and telephone number. We use this information to respond to and communicate with you about your questions and comments.

III. HOW WE PROTECT PERSONAL INFORMATION

Protecting your personal information is a priority. We will take reasonable steps to protect the security and integrity of all personal information provided to us, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is our policy to never send your credit card number via e-mail. Our customer service team operates over a private, secure network. Please note, however, that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

We use Secure Sockets Layer ("SSL") technology to protect the transmission over the Internet of your payment card data. You can check the security of your connection by looking at the URL line of your browser. When accessing a secure site, the first characters of the site address change from "http" to "https." If you are using a web browser or firewall that does not permit communications through secure sites, you will not be able to make purchases on our site.

However, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. No transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully.

In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your e-mail address, we may notify you by e-mail. You consent to our use of e-mail as a means of such notification.

IV. HOW WE USE THE INFORMATION WE COLLECT

We do not sell or otherwise disclose personal information about our customers, except as described here. We may share the personal information you provide to us with our affiliates worldwide, licensees and joint venture partners for the purposes described in this Privacy Policy.

    We use the information we collect for various purposes, including:
  • -To complete your purchase transactions, order returns and credits.
  • -To respond to your requests and inquiries.
  • -To provide the services you request.
  • -To keep you informed about the status of your orders.
  • -To notify you of new or additional products, services, and promotions that might be of interest to you In addition, we may send you and otherwise correspond with you, about products, services, companies, promotions, contests and events, sponsored by us and others, that we think might interest you.
  • -To notify you of product recalls or provide other information concerning products you have purchased.
  • -To identify your product and service preferences, to improve our merchandise selections, customer service, and overall shopping experience.
  • -To communicate with you by email, postal mail, telephone, text message, or other means.

SERVICE PROVIDERS : We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us data storage and analysis; (e) provide fraud prevention; (f) provide customer service by phone; (g) administer surveys, contests or sweepstakes; and (h) other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements.

CO-SPONSORED CONTESTS, SWEEPSTAKES AND OFFERINGS : Some of our contests, sweepstakes and other offerings that we may make available on or through our website or third party provider may be co-sponsored by another company. In those situations, the information we obtain from you in connection with such contest, sweepstake or offering may be shared with our co-sponsor. In those situations, our co-sponsors will have the right to use your information for their own purposes, in accordance with their own policies. We are not responsible for how our co-sponsors may use your information.

AGGREGATE STATISTICS : We may disclose aggregate statistics regarding user behavior as a measure of interest in, and use of, the aliceandolivia.com website or marketing vehicles (such as email) to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user. Aggregate information is non-personally identifiable/anonymous information about you, such as age, gender, types of products purchased, pages you access most frequently or search terms you enter. Aggregate information is used in a collective manner, and no single person can be identified by that compiled information.

LEGAL REQUIREMENTS : We also may disclose information about you (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

BUSINESS TRANSFER : We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless the customer consents otherwise). Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

V. YOUR CALIFORNIA PRIVACY RIGHTS

California residents, please review the California Privacy Policy.

VI. YOUR NEVADA PRIVACY RIGHTS

Nevada residents have the right to request that their personal information not be sold (as defined under applicable Nevada law), even if their personal information is not currently being sold. Requests may be sent to customercare@aliceandolivia.com and are free of charge.

VII. HOW TO CONTACT US

If you have any questions or concerns about this Privacy Policy, and/or how we process personal information, please contact us by email at customercare@aliceandolivia.com or by mail at the following address:

Alice and Olivia LLC

Attention: Chief Operating Officer

450 West 14th Street

New York, New York 10014


Last updated: June 2020