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SHIPPING

SHIPPING DELAYS + ESTIMATED DELIVERY DATES

Please note: We're open and accepting orders! The health and well-being of our customers, employees and community is of the utmost importance to us. Due to modified operations put in place to help protect those working at the distribution centers and possible delays with our shipping carriers, there may be a delay in receiving your order. We apologize for any inconvenience and appreciate your understanding. We are committed to delivering your orders as soon as possible!

We do our best to estimate the most accurate delivery day on our product pages. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your shipping confirmation email. Simply click on the ‘Track Your Package’ button to track your package.

*Applies to in-stock items only. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and are subject to change.

US SHIPPING + HANDLING

We currently offer ground shipping, 2-day and overnight shipping.

Please note: face masks are not eligible for expedited shipping.

If you have questions contact us by email customercare@aliceandolivia.com or by phone 1.800.401.8211 (Monday- Friday 9am to 6pm EST).

SHIPPING RATES

Ground: 1 to 6 business days - FREE for orders over $50

Ground: 1 to 6 business days - $4.95 for orders under $50

2Day: 2 business days - $18

Priority Overnight: Next business day - $25.

CANCELLATION POLICY

Once an order has been placed, we are unable to modify items or cancel the order. We start processing orders immediately after they are placed to ensure they arrive as quickly as possible to you with details provided at checkout. We can recommend reviewing your order details before submitting payment to ensure your items, quantity, and address are correct.

STANDARD ORDER PROCESSING TIMES

Orders are processed and delivered Monday through Friday, excluding holidays. Please allow up to 48 hours for processing time. Orders placed by 12:00 noon EST will be processed the same day and orders placed after 12:00 noon EST will be processed the following business day. Unfortunately, we cannot be responsible for unanticipated delays. We do not ship to P.O. Boxes.