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We hope that you are satisfied with your aliceandolivia.com purchase. However, in the event that you need to return your unworn items you can request a return online. Please select one of the options above to begin the return request process. Once we have received your request you will receive an email confirming your request that will also include a pre-paid return label. If you would like to return your online order in store, please visit our store locator page here to find the store closest to you.
If you have mistakenly returned a personal item that was not purchased from alice + olivia, please reach out to Customer Service and we will do our best to assist in locating your item for you. If you have returned a final sale item, it will be returned with a label you've provided. Customer Service will reach out to you directly upon receipt of your non-alice + olivia / final sale item. We will make two attempts to contact you regarding your item(s). If we do not hear from you, alice + olivia is at liberty to dispose of your item(s).
Please note: alice + olivia can not be held responsible for returning, replacing or compensating for any lost items mistakenly returned to alice + olivia. We are also not responsible for any shipping costs acquired to return your personal item(s) back to you.
Lost returns without our provided return label:
We are not responsible for lost packages returned through a carrier of your own choosing.
Gift card returns:
In the event that your order was paid with both a gift card and credit card, your refund will first be credited to the original gift card used and the remaining balance will be refunded to your second original form of payment.
Returns are processed within 7-10 business days of package receipt and can only be issued to your original method of payment. Your banking institution may require additional days to process your refund.
You’ll find information about your refund on your Affirm account. Please refer to https://helpcenter.affirm.com/s/ for any questions.
We do not offer exchanges at this time. Please return the item you do not want and place a new order on aliceandolivia.com
We offer price adjustments within 7 days of your order being placed. However, please note that temporary promotions or flash sale pricing cannot be applied to previous purchases. All price adjusted items are considered final sale and are not eligible for returns. Additionally, all items labeled as Final Sale are not eligible for price adjustments.
All returns and exchanges must be made within 14 days of purchase with original tags attached for a refund or store credit. All 60-75% off items, accessories, vintage, and swimwear are final sale.
If you have any questions or would prefer to request your return by phone, please call customer service at 1.800.401.8211 (Monday - Friday 9am to 6pm EST).