Returns

RETURN POLICY:

We hope that you are satisfied with your aliceandolivia.com purchase. However, if you need to return your unworn items you can request a return online. Please select INITIATE A RETURN above to begin the process. Mail-in and in person returns to one of our retail stores or orders placed with ShopRunner are free.

You must make your return within 14 days of the delivery date.
Purchases made from November 20th, 2023 through December 24th, 2023 may be returned or exchanged by Sunday, January 7th, 2024.
We will not accept merchandise that has been worn, altered, or washed.
Merchandise must have all tags attached.
Swim must have the liner attached.
Sale items 60% off and higher are final sale and cannot be returned or exchanged.
Shipping charges are not refundable.
Alice + Olivia reserves the right to deny a refund if the merchandise does not meet return policy requirements.
In store returns are only accepted at alice + olivia US locations.
Please note an excessive number of returns in a twelve-month period can cause us to reject future orders from you.

If you have mistakenly returned a personal item that was not purchased from alice + olivia, please reach out to Customer Service and we will do our best to assist in locating your item for you. If you have returned a final sale item, it will be returned with a label you've provided. Customer Service will reach out to you directly upon receipt of your non-alice + olivia / final sale item. We will make two attempts to contact you regarding your item(s). If we do not hear from you, alice + olivia is at liberty to dispose of your item(s).

Please note: alice + olivia can not be held responsible for returning, replacing or compensating for any lost items mistakenly returned to alice + olivia. We are also not responsible for any shipping costs acquired to return your personal item(s) back to you.

We are not responsible for lost packages returned through a carrier of your own choosing.

REFUND PROCESSING TIME

Returns are processed within 7-10 business days of package receipt and can only be issued to your original method of payment. Your banking institution may require additional days to process your refund.

AFFIRM RETURNS

You’ll find information about your refund on your Affirm account. Please refer to https://helpcenter.affirm.com/s/ for any questions.

EXCHANGES

We do not offer exchanges at this time. Please return the item you do not want and place a new order on aliceandolivia.com

PRICE ADJUSTMENTS

We offer price adjustments within 7 days of your order being placed. However, please note that temporary promotions or flash sale pricing cannot be applied to previous purchases. All price adjusted items are considered final sale and are not eligible for returns. Additionally, all items labeled as Final Sale are not eligible for price adjustments.

RETAIL STORE RETURN POLICY

All returns and exchanges must be made within 14 days of purchase with original tags attached for a refund or store credit. Swim must have the liner attached. All 60-75% off items are final sale.

INTERNATIONAL RETURNS

To initiate an international return, please input your order number here within 14 days of delivery of your order. Refund amounts for returned items will be credited in the same currency and using the same exchange rate as your original order. Final Sale items cannot be returned or exchanged. Original shipping fees are nonrefundable. Orders shipped internationally are not eligible for free returns. Return shipping and handling fees will be deducted from your refund. Flat rate return shipping fees will be deducted from the merchandise subtotal as follows:

Europe - $55
Australia – $50
Canada - $25
Rest of World - $60