Contact Us

Customer Service

Please reach out for web order inquires/general inquires:

Email: TeamAO@aliceandolivia.com
Call or text: 1-800-401-8211

By texting this number, you agree to receive SMS messages from ALICE + OLIVIA related to your customer service inquiry. Message frequency may vary. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for help.

Chat: look for the black chat icon on the right corner of your screen.

*If you are experiencing a checkout or site issue, please click the Generate Helpcode button below and reach out to us so we can assist you.

Generate Help Code

We are available to assist Monday - Friday 9AM - 6PM EST. See below for holiday hours & closures:

• Friday, May 22nd: 9AM-1:30PM
• Monday, May 25th: CLOSED
• Thursday, July 2nd: 9AM-1:30PM
• Friday, July 3rd: CLOSED
• Friday, September 4th: 9AM-1:30PM
• Monday, September 7th: CLOSED
• Wednesday, November 25th: 9AM-1:30PM
• Thursday, November 26th: CLOSED
• Friday, November 27th: CLOSED
• Wednesday, December 23rd: 9AM-1:30PM
• Thursday, December 24th: CLOSED
• Friday, December 25th: CLOSED

We promise that all inquiries will be responded to within 3 business days. An additional contact through email or social media will not reduce this time. *If you do not see a response, please check your junk/spam folders.

Returns

If you would like to initiate a return, you can do so HERE

Route

Looking to file a claim with Route? Use the Route app or go to https://claims.route.com/

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Press Inquiries