CONTACT US
Customer Service
Please reach out for web order inquires/general inquires:
Email: TeamAO@aliceandolivia.com
Call or text: 1-800-401-8211
Chat: look for the black chat icon on the right corner of your screen.
*If you are experiencing a checkout or site issue, please click the Generate Helpcode button below and reach out to us so we can assist you.
We are available to assist Monday - Friday 9AM - 6PM EST. Please note below holiday hours:
- Thanksgiving
- Wednesday, November 27th: 9AM-1PM EST
- Thursday, November 28th: CLOSED
- Friday, November 29th: 9AM-1PM EST
- Christmas
- Tuesday, December 24th: 9AM-1PM EST
- Wednesday, December 25th: CLOSED
We promise that all inquiries will be responded to within 3 business days. An additional contact through email or social media will not reduce this time.
*If you do not see a response, please check your junk/spam folders.
Returns
If you would like to initiate a return, you can do so HERE
Ask a Stylist
Chat real time with a stylist by clicking the black chat icon on the right corner of your screen. We are available to assist Monday - Friday 9AM - 6PM EST.
After business hours, you can email personalshopper@aliceandolivia.com and one of our stylists will respond within 1 business day.
Please visit the alice + olivia store locator to receive more information on our retail locations.
Press Inquiries
Email: Press@aliceandolivia.com