Contattaci

If you are shipping to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington or Wisconsin you will be charged sales tax. Tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax. We do not collect sales or use taxes in all states. Your purchase is not exempt merely because it is made over the internet. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

Not all items are shown on aliceandolivia.com. Please email personalshopper@aliceandolivia.com if you would like to find a particular item.

Yes, please call Customer Service at 1.800.401.8211 and we can place an order for you.

You can call Customer Service to find out if more of a particular item is on order.

Once an order has been placed we are unable to modify or cancel the order. We start processing orders immediately after they are placed to ensure they arrive as quickly as possible to you.

To check your order status please log into my account. Under order history, select your current order number. From here, you can view order details, see your order status and track your order. To check your order status without an account, enter your order number, associated e-mail address and billing zip code under check order status.

Please enter your promotional code in the space provided on the Shopping Bag page and hit the “Apply” button. Promotional codes can also be added during checkout on the right hand side of the page. The value of the promotion will be applied to your order as a discount and will not appear on a line item basis.

We offer price adjustments within 7 days of your order being placed for items that are in stock in the same size and color purchased. However, please note that temporary promotions or flash sale pricing cannot be applied to previous purchases. All price adjusted items are considered final sale and are not eligible for returns. Additionally, all items labeled as Final Sale are not eligible for price adjustments. .

An A+O account will allow you to save your shipping and billing information for faster checkout. You can create and share your Wishlist. You can track orders and view your order history.

Yes, you may checkout as a guest.

Unfortunately, you cannot update your email address once your profile has already been created.  Please create a new account with the desired email address.

You can request a new password by going to the My Account page and clicking on "Forgot Password."

When you set up an Alice and Olivia account you can create a Wishlist to store and share items that you are interested in and not yet ready to purchase. You can also share your list by email with friends and family.

Alice and Olivia is happy to repair damaged merchandise that is a result of a company approved manufacturing issue within 6 months of purchase. We unfortunately, cannot handle repairs that are the result of normal wear and tear. If you believe that there is a defect in the workmanship and/or materials, please return the item to the original place of purchase. Please visit our full repairs policy here.

No, we do not offer gift messages or gift wrap at this time.

Yes, the receipts in our packages do not contain prices so feel free to ship a gift directly to the recipient. Just make sure to use your email address so you receive our order and shipment confirmation emails (which do contain prices).

Yes, we accept gift cards online. To check your balance, click here.

Yes! We now offer the ability to purchase an E-Gift Card online. You can print an E-Gift Card yourself or have us email the recipient directly.

On the bottom left corner of the website please click on "Sign Up" and fill out your email address.

We're sorry to see you go! To unsubscribe from A+O marketing emails, please email our Customer Service team at teamAO@aliceandolivia.com. We'll be in touch within 72 hours to confirm your request.

Click here to sign up for text messages. By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from A+O at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Terms & Privacy

We're sorry to see you go! To unsubscribe from A+O text messages, please reply STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Terms & Privacy

Yes, of course! You can text us at 1-800-401-8211. Please note, by texting TeamAO, you are opting into texts from our customer service team.

Your welcome code will be emailed and/or texted to you depending on how you subscribed. If you entered your email address and have not received an email, please check your junk or spam folders in your inbox. If you entered your phone number and have not received a text, please contact teamAO@aliceandolivia.com for further assistance. Please note that the welcome code is only valid for new subscribers; we reserve the right to reject future orders if this discount is being misused.

Yes, exclusions apply. Not valid on e-gift cards or collaborations. Valid at A+O retail stores nationwide and on aliceandolivia.com. Not valid at A+O outlet locations. Prices may vary online and in store. Not valid on previous purchases. Cannot be combined with any other promotion or coupon code. Cannot be redeemed for store or cash credit. No price adjustments on previous purchases. Sale items 60% off and higher are final sale and are not eligible for return, exchange, or credit – no exceptions.

Please click here to learn more about our sustainable practices.

We are happy to state that none of our styles contain PFAS.