ALICE AND OLIVIA RETURN POLICY
We hope that you are satisfied with your aliceandolivia.com purchase. However, in the event that you need to return your unworn items you can request a return online. Please select one of the options above to begin the return request process. Once we have received your request you will receive an email confirming your request that will also include a pre-paid return label. If you would like to return your online order in store, please visit our store locator page here to find the store closest to you.
PLEASE NOTE OUR RETURN POLICY:
- You must make your return within 21 days of the delivery date
- We will not accept merchandise that has been worn, altered, or washed.
- Merchandise must have all tags attached.
- Footwear must include the original shoe box in its original condition.
- Final Sale items cannot be returned or exchanged.
- Shipping charges are not refundable.
- Upon receipt of returned goods, Alice + Olivia reserves the right to deny a refund if the merchandise does not meet return policy requirements.
- A $7.00 fee will be deducted from your total refunded amount when returned online. In store returns are free!
- Please note that, while we want you to be happy with your purchases, an excessive number of returns in a twelve-month period may cause us to reject future orders from you.
REFUND PROCESSING TIME
Returns are processed within 7-10 business days of package receipt and can only be issued to your original method of payment. Your banking institution may require additional days to process your refund.
We do not offer exchanges at this time. Please return the item you do not want and place a new order on aliceandolivia.com
EXTENDED RETURNS POLICY
We're all in this together. During this time, we're extending our return window. All orders for non-final sale items purchased from March 17, 2020 through April 14, 2020 can be returned by May 15, 2020. All orders for non-final sale items purchased from April 15, 2020 through April 30, 2020 can be returned by May 31, 2020.
Yes, we offer price adjustments within 7 days of your order being placed. Temporary promotions unfortunately cannot be applied to previous purchases.
ALICE + OLIVIA RETAIL STORE RETURN POLICY
All returns and exchanges must be made within 14 days of purchase with original tags attached for a refund or store credit. All sale items, accessories, vintage, and swimwear are final sale.
If you have any questions or would prefer to request your return by phone, please call customer service at 1.800.401.8211 (Monday - Friday 9am to 6pm EST).