We hope that you are satisfied with your aliceandolivia.com purchase. However, in the event that you need to return your unworn items you can request a return online. Please select one of the options to the right to begin the return request process. Once we have received your request you will receive an email confirming your request that will also include a pre-paid return label. At this time, orders placed online must be returned to aliceandolivia.com according to the instructions above. Our stores do not accept returns for online orders.
PLEASE NOTE OUR RETURN POLICY:
- You must make your return within 21 days of the delivery date
- We will not accept merchandise that has been worn, altered, or washed.
- Merchandise must have all tags attached.
- Footwear must include the original shoe box in its original condition.
- Final Sale items cannot be returned or exchanged.
- Shipping charges are not refundable.
- Upon receipt of returned goods, Alice + Olivia reserves the right to deny a refund if the merchandise does not meet return policy requirements.
- A $7.00 fee will be deducted from your total refunded amount.
- Please note that, while we want you to be happy with your purchases, an excessive number of returns in a twelve-month period may cause us to reject future orders from you.
- Do not contact Alice + Olivia directly as we cannot process your return.
- Final sale items cannot be returned or exchanged.
- Merchandise must be in new condition with tags attached and must be accompanied by the original International Checkout receipt or invoice.
- All returns must be sent insured via registered mail, or any other delivery service that can track a package and requires a signature upon delivery.
- Your return will be refunded for the merchandise purchase price, minus the shipping cost of the merchandise to / from Alice + Olivia.
REFUND PROCESSING TIME
Returns are processed within 7-10 business days of package receipt and can only be issued to your original method of payment. Your banking institution may require additional days to process your refund.
We do not offer exchanges at this time. Please return the item you do not want and place a new order on aliceandolivia.com
We do not price adjust at this time.
ALICE + OLIVIA RETAIL STORE RETURN POLICY
All returns and exchanges must be made within 14 days of purchase with original tags attached for store credit only. All sale items, accessories, vintage, footwear and swimwear are final sale.
INTERNATIONAL RETURN POLICY & INSTRUCTIONS
To request your return or exchange, please log into your International Checkout account and click the 'request return or exchange' option. Then, select the 'request return or exchange' option for the particular order under the RMA section and complete the form. Please read the RMA terms and conditions. You will be required to agree to them prior to submitting your request. Once submitted, you will be notified whether your RMA has been approved within 3 business days. Returns will not be accepted unless your request is received within 7 business days of receipt of your order, and must be pre-authorized by International Checkout. You will receive a detailed return instructions and a Return Authorization Number when your return / exchange is approved.
If you have any questions or would prefer to request your return by phone, please call customer service at 1.800.401.8211 (Monday - Friday 9am to 6pm EST).