Contact Us

Customer Service

Please reach out for web order inquires/general inquires:

Email: TeamAO@aliceandolivia.com
Call or text: 1-800-401-8211

By texting this number, you agree to receive SMS messages from ALICE + OLIVIA related to your customer service inquiry. Message frequency may vary. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for help.

Chat: look for the black chat icon on the right corner of your screen.

*If you are experiencing a checkout or site issue, please click the Generate Helpcode button below and reach out to us so we can assist you.

Generate Help Code

 

We are available to assist Monday - Friday 9AM - 6PM EST. See below for holiday hours & closures:

  • Friday, May 22nd: 9AM-1:30PM
  • Monday, May 25th: CLOSED
  • Thursday, July 2nd: 9AM-1:30PM
  • Friday, July 3rd: CLOSED
  • Friday, September 4th: 9AM-1:30PM
  • Monday, September 7th: CLOSED
  • Wednesday, November 25th: 9AM-1:30PM
  • Thursday, November 26th: CLOSED
  • Friday, November 27th: CLOSED
  • Wednesday, December 23rd: 9AM-1:30PM
  • Thursday, December 24th: CLOSED
  • Friday, December 25th: CLOSED

We promise that all inquiries will be responded to within 3 business days. An additional contact through email or social media will not reduce this time. *If you do not see a response, please check your junk/spam folders.

 

Returns

If you would like to initiate a return, you can do so HERE

Route

Looking to file a claim with Route? Use the Route app or go to https://claims.route.com/

Ask a Stylist

Chat in real time with a stylist by clicking the black chat icon on the right corner of your screen. We are available to assist Monday - Friday 9AM - 6PM EST.

After business hours, you can email personalshopper@aliceandolivia.com and one of our stylists will respond within 1 business day.

Please visit the ALICE + OLIVIA store locator to receive more information on our retail locations.

Find an ALICE + OLIVIA Store

Press Inquiries

Email: Press@aliceandolivia.com