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INTERNATIONAL SHIPPING

Yes. As an international shopper, you have the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies: on desktop, click on the flag icon at the top of the website. On mobile, tap the 3-line menu on the left and then the flag icon at the bottom of the page.

 

 

Please click on the flag icon to view all currencies we support. Once you confirm your country and currency preferences, you will be able to see products priced in your selected currency.

 

 

We offer different payment options per country. However, across all regions, we accept: Visa, MasterCard, PayPal, American Express, and Paypal.

 

Dependent upon your shipping selection and destination, international orders will take anywhere from 1-5 days to arrive. To get a precise quote on your estimated date of delivery, add your desired item to your cart. You will be quoted a specific delivery date at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

 

International shipping is calculated based on several factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country.

 

Your card will be billed as soon as your order is placed.

 

Duties (or customs tariffs) are set by the destination country’s customs authorities. They are determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a system used by the countries that we support. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order in your cart upon checkout.

 

You’ll receive a shipping confirmation email with your tracking number once we have shipped your order via DHL. You can track your package from this email or visit the DHL website.

 

Please contact us at customercare@aliceandolivia.com or 1.800.401.8211 and we will gladly assist you with any questions relating to your international order.

 

We offer price adjustments if your order is placed within 7 days of a promotion start date and within 7 days of your order being placed. Please note that temporary promotions or flash sale pricing cannot be applied to previous purchases. All price adjusted items are considered final sale and are not eligible for returns. Additionally, all items labeled as Final Sale are not eligible for price adjustments.

 

Currently, we do not support the purchase or redemption of gift cards for international orders.

 

To initiate an international return, please input your order number here within 14 days of delivery of your order. Refund amounts for returned items will be credited in the same currency and using the same exchange rate as your original order. Final Sale items cannot be returned or exchanged. Orders shipped internationally are not eligible for free returns. Original shipping fees are nonrefundable. Flat rate return shipping fees will be deducted from the merchandise subtotal as follows: Europe - $55, Australia - $50, Canada - $25, Rest of World - $60.

 

We will process your return and refund within 7-10 business days from the day we receive the returned merchandise. Refund times will vary based on your financial institution and can vary anywhere from 7-30 days.

 

We do not offer exchanges currently. Please return the item you do not want and place a new order on aliceandolivia.com.