CONTACT US

Customer Service

Please reach out for web order inquires/general inquires:

Call or text: 1-800-401-8211
Chat: look for the black chat icon on the right corner of your screen.
 
*If you are experiencing a checkout or site issue, please click the Generate Helpcode button below and reach out to us so we can assist you.
 
 
We are available to assist Monday - Friday 9AM - 6PM EST. Please note below holiday hours:
  • Thanksgiving
    • Wednesday, November 27th: 9AM-1PM EST
    • Thursday, November 28th: CLOSED
    • Friday, November 29th: CLOSED
  • Christmas
    • Tuesday, December 24th: 9AM-1PM EST
    • Wednesday, December 25th: CLOSED
We promise that all inquiries will be responded to within 3 business days. An additional contact through email or social media will not reduce this time.
 

*If you do not see a response, please check your junk/spam folders.

Returns

If you would like to initiate a return, you can do so HERE

Ask a Stylist

Chat real time with a stylist by clicking the black chat icon on the right corner of your screen. We are available to assist Monday - Friday 9AM - 6PM EST.

 

After business hours, you can email personalshopper@aliceandolivia.com and one of our stylists will respond within 1 business day.

 

Please visit the alice + olivia store locator to receive more information on our retail locations.

Find an alice + olivia Store

Press Inquiries