CONTACT US

Customer Service

Please reach out for web order inquires/general inquires:

Chat: look for the black chat icon on the right corner of your screen.

*If you are experiencing a checkout or site issue, please click the Generate Helpcode button below and reach out to us so we can assist you.

We are available to assist Monday - Friday 9AM - 6PM EST. See below for holiday hours & closures:

Friday, May 23rd: 9AM-1:30PM
Monday, May 26th: CLOSED
Thursday, June 19th: CLOSED
Thursday, July 3rd: 9AM-1:30PM
Friday, July 4th: CLOSED
Friday, August 29th: 9AM-1:30PM
Monday, September 1st: CLOSED
Wednesday, November 26th: 9AM-1:30PM
Thursday, November 27th: CLOSED
Friday, November 28th: CLOSED
Wednesday, December 24th: 9AM-1:30PM
Thursday, December 25th: CLOSED
Friday, December 26th: CLOSED

We promise that all inquiries will be responded to within 3 business days. An additional contact through email or social media will not reduce this time.

*If you do not see a response, please check your junk/spam folders.

Returns

If you would like to initiate a return, you can do so HERE

Route

Looking to file a claim with Route? Use the Route app or go to https://claims.route.com/

Ask a Stylist

Chat real time with a stylist by clicking the black chat icon on the right corner of your screen. We are available to assist Monday - Friday 9AM - 6PM EST.

After business hours, you can email personalshopper@aliceandolivia.com and one of our stylists will respond within 1 business day.

Please visit the alice + olivia store locator to receive more information on our retail locations.

Find an alice + olivia Store

Press Inquiries

Email: Press@aliceandolivia.com