RETURNS & EXCHANGES

If you have questions contact us by email customercare@aliceandolivia.com or by phone 646.747.1461 (Monday- Friday 9am to 6pm EST)

We now offer FREE returns for all orders!

Return Policy

  • Return shipping is FREE
  • You can return your purchase within 21 days of delivery date.
  • We will not accept merchandise that has been worn, altered, or washed.
  • Merchandise must have all tags attached.
  • Footwear must include the original shoe box in its original condition.
  • Final Sale items may not be returned or exchanged.
  • Shipping charges are not refundable.
  • Upon receipt of returned goods, Alice + Olivia reserves the right to deny a refund if the merchandise does not meet return policy requirements.

Return Instructions

Please contact customer service at customercare@aliceandolivia.com or call us at 646.747.1461 between the hours of 9am and 6pm EST to request a free return label. Once requested, we will email a free return label to the email address provided in your original order within 24 hours. Please print and affix the label to your return box and drop it off and the nearest Fedex location.  Please also include in the package a copy of your original invoice noting the items you are returning.

At this time, orders placed online must be returned to aliceandolivia.com according to the instructions above. We do not accept online returns at Alice + Olivia stores.

Refund Processing Time

Returns are processed within 5-7 business days of package receipt and can only be issued to your original method of payment. Your banking institution may require additional days to process your refund.

Exchanges

We do not offer exchanges at this time. Please return the item you do not want and place a new order on aliceandolivia.com

Price Adjustments

We do not price adjust at this time.