We hope that you are satisfied with your aliceandolivia.com purchase. However, in the event that you need to return your unworn items please select one of the options to the right to begin the return request process. Once we have received your request you will receive an email confirming your request that will also include a pre-paid return label.
Please note our return policy:
- You must make your return within 21 days of the delivery date
- We will not accept merchandise that has been worn, altered, or washed.
- Merchandise must have all tags attached.
- Footwear must include the original shoe box in its original condition.
- Final Sale items may not be returned or exchanged.
- Shipping charges are not refundable.
- Upon receipt of returned goods, Alice + Olivia reserves the right to deny a refund if the merchandise does not meet return policy requirements.
- A $7.00 fee will be deducted from your total refunded amount.
- Please note that, while we want you to be happy with your purchases, an excessive number of returns in a twelve-month period may cause us to reject future orders from you.
View our complete return policy.