Alice and Olivia

US RETURNS & EXCHANGES

If you have questions contact us by email returns@aliceandolivia.com or by phone 646.747.1461 (Monday- Friday 9am to 6pm EST)

Return Policy:

  • You can return your purchase within 21 days of delivery date.
  • We will not accept merchandise that has been worn, altered, or washed.
  • Merchandise must have all tags attached.
  • Footwear must include the original shoe box in its original condition.
  • Final Sale items may not be returned or exchanged.
  • Shipping charges are not refundable.
  • Upon receipt of returned goods, Alice + Olivia reserves the right to deny a refund if the merchandise does not meet return policy requirements.
  • Please note that, while we want you to be happy with your purchases, an excessive number of returns in a twelve-month period may cause us to reject future orders from you.

Return Instructions

We hope that you are satisfied with your aliceandolivia.com purchase. In order to return your unworn items please visit  http://www.aliceandolivia.com/returns. Once we have received your request you will receive an email confirming your request that will also include a pre-paid return label. A $7.00 fee will be deducted from your total refunded amount. At this time, orders placed online must be returned to aliceandolivia.com according to the instructions above. We do not accept online returns at alice + olivia stores.

Refund Processing Time

Returns are processed within 7-10 business days of package receipt and can only be issued to your original method of payment. Your banking institution may require additional days to process your refund.

Exchanges

We do not offer exchanges at this time. Please return the item you do not want and place a new order on aliceandolivia.com

Price Adjustments

We do not price adjust at this time.

 

International Return Policy & Instructions

To request your return or exchange, please log into your International Checkout account and click the 'request return or exchange' option. Then, select the 'request return or exchange' option for the particular order under the RMA section and complete the form. Please read the RMA terms and conditions. You will be required to agree to them prior to submitting your request. Once submitted, you will be notified whether your RMA has been approved within 3 business days.

Returns will not be accepted unless your request is received within 7 business days of receipt of your order, and must be pre-authorized by International Checkout. You will receive a detailed return instructions and a Return Authorization Number when your return / exchange is approved.

Do not contact  Alice + Olivia directly as we can not process your return.

Final sale items are not eligible for returns.

Merchandise must be in new condition with tags attached and must be accompanied by the original International Checkout receipt or invoice.

All returns must be sent insured via registered mail, or any other delivery service that can track a package and requires a signature upon delivery.

Your return will be refunded for the merchandise purchase price, minus ths shipping cost of the merchandise to / from Alice + Olivia.