US RETURNS & EXCHANGES
If you have questions contact us by email email@example.com or by phone 646.747.1461 (Monday- Friday 9am to 6pm EST)
- You can return your purchase within 21 days of delivery date.
- We will not accept merchandise that has been worn, altered, or washed.
- Merchandise must have all tags attached.
- Footwear must include the original shoe box in its original condition.
- Final Sale items cannot be returned or exchanged.
- Shipping charges are not refundable.
- Upon receipt of returned goods, Alice + Olivia reserves the right to deny a refund if the merchandise does not meet return policy requirements.
- Please note that, while we want you to be happy with your purchases, an excessive number of returns in a twelve-month period may cause us to reject future orders from you.
We hope that you are satisfied with your aliceandolivia.com purchase. In order to return your unworn items please visit http://www.aliceandolivia.com/returns. Once we have received your request you will receive an email confirming your request that will also include a pre-paid return label. A $7.00 fee will be deducted from your total refunded amount. At this time, orders placed online must be returned to aliceandolivia.com according to the instructions above. We do not accept online returns at alice + olivia stores.
Refund Processing Time
Returns are processed within 7-10 business days of package receipt and can only be issued to your original method of payment. Your banking institution may require additional days to process your refund.
We do not offer exchanges at this time. Please return the item you do not want and place a new order on aliceandolivia.com
We do not price adjust at this time.
International Return Policy & Instructions
Returns will not be accepted unless your request is received within 7 business days of receipt of your order, and must be pre-authorized by International Checkout. You will receive a detailed return instructions and a Return Authorization Number when your return / exchange is approved.
Do not contact Alice + Olivia directly as we can not process your return.
Final sale items cannot be returned or exchanged.
Merchandise must be in new condition with tags attached and must be accompanied by the original International Checkout receipt or invoice.
All returns must be sent insured via registered mail, or any other delivery service that can track a package and requires a signature upon delivery.
Your return will be refunded for the merchandise purchase price, minus ths shipping cost of the merchandise to / from Alice + Olivia.